Stripe Fulfillment Policy
Rainbow Connection Professional Clinical Counselor Service PC
DBA Rainbow Connection Counseling Collective and The Gay Sex Therapist
Effective Date: 4/12/2025
At Rainbow Connection Counseling Collective, we are committed to providing high-quality counseling and psychotherapy services in a timely, ethical, and professional manner. To support a seamless experience, we utilize Stripe for secure online payment processing through our electronic health record system, Sessions Health.
Accepted Payment Methods
We accept all major credit cards, including:
Visa
MasterCard
American Express
Discover
All payments are processed securely via Stripe through Sessions Health.
Payment Timing
Payment is collected at the time of service, unless otherwise arranged in advance. Clients will receive a secure link via Sessions Health for payment processing or may have their card on file charged automatically per their agreement.
Service Fulfillment
As a provider of professional mental health services, fulfillment is defined as the delivery of scheduled counseling or psychotherapy sessions. Once a session has been completed, services are considered rendered in full. No physical goods are shipped or delivered.
No Shows & Late Cancellations
Our standard cancellation policy applies:
Cancellations must be made at least 24 hours in advance of the scheduled appointment.
Missed appointments or late cancellations may be charged the full session fee, as outlined in your informed consent and intake documents.
Refund Policy
Due to the nature of professional services, refunds are not issued for completed sessions. In cases of billing error or extenuating circumstances, please contact our billing team directly to discuss resolution options.
Contact Information
For questions about billing, payments, or this fulfillment policy, please contact:
Rainbow Connection Counseling Collective
Email: billing@rainbowconnectioncounseling.com
Phone: 619.363.4674
Website: https://rainbowconnectioncounseling.com